Representational Gaps, Information Processing, and Conflict in Functionally Diverse Teams.

Functional diversity in teams, while potentially beneficial, increases the likelihood that individual team members will perceive the team’s task differently, leading to gaps between teammates’ interpretations of what is needed for the team to be successful. These representational gaps are likely to create conflict as teammates try to solve what are essentially incompatible problems. Understanding how these general mechanisms work should deepen our understanding of information processing and conflict in diverse teams.

Journal or Publication:
Academy of Management Review
M Cronin
Laurie Weingart
Year Published
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