Tom Fatjo was an accountant in Houston in 1967 when a meeting in his community challenged him to take up the garbage collection problem the neighbourhood was facing. He borrowed $7,000 for his first truck. Every day, Fatjo woke at 4 a.m. to collect garbage for two hours before changing into a suit to go to work in his accounting office. This went on for over a year before Tom sat down to make the hard decision of whether to go on his own.
Tax Man or Garbage Man
“The pressure just kept building. Even though it was cold, my body was damp from continuous perspiration. Since so much of what I was doing in the accounting firm had to be done by the end of the tax year and involved important decisions with key clients, I needed to spend time thinking through problems and consulting with them as they made decisions. I was caught in a triangle of pressing demands, and I felt my throat constricting as if there were wires around my neck.”ù (Fatjo, 1981)
Whatever it Takes
“That night I was exhausted, but I couldn’t sleep. As I stared at the ceiling, I fantasized all our trucks breaking down at the same time. I was trying to push each of them myself in order to get them going. My heart began beating faster in the darkness and my body was chilled. The horrible thought that we might fail almost paralyzed me. I wanted to quit and run away. I was scared to death, very lonely, sick of the whole deal. As hard as I tried to think about my life and what was important to me, my mind was just a confused mass of muddled images”_ I remembered committing myself to make it in the garbage business “whatever it takes!”ù I lay back on my pillow and felt a deep sigh within myself ? “Good Lord, so this is what it takes,”ù I thought, then rolled over and got some restless sleep.”ù (Fatjo, 1981)
Coming to Terms with Letting Go
When Fatjo let go of the security blanket of a white-collar profession to found the waste management giant Browning Ferris Industries (originally American Refuse Systems), he had no way of knowing he would end up building a billion-dollar enterprise that shaped an entire industry. But what he did know was his worst case scenario. For him, making the commitment to take the plunge meant understanding what he could lose, and coming to terms with that possibility.
Fatjo’s decision embodies the principle of affordable loss. Instead of considering the potential upside opportunity in waste management, the important information in Fatjo’s decision was what the possible downside looked like, and whether he could tolerate it, should the worst happen. By focusing on the prospect of the negative, entrepreneurs effectively manage the risk inherent in a new venture down to only what they find personally acceptable.
Written by Stuart Read, professor of marketing at IMD and Saras Sarasvathy, associate professor of business administration at the University of Virgina’s Darden School. Fatjo. 1981. With No Fear of Failure. Nashville: W Publishing Group.
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